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Orders
Below are some of our common questions about orders
Is it possible to modify or cancel my order once it's been placed?
Yes, you can cancel your order within 2 hours of placing it. Please contact us via email at dhaval@dgtopticians.com or call us at +91 9819159492. Kindly note that the refund process will commence within 3 to 4 business days.
If your order has already been dispatched, we regret that it cannot be intercepted for address changes.
Is it possible to have my purchase gift-wrapped?
Absolutely!
We will gladly provide gift-wrapping services at no additional cost. Please contact us via email at dhaval@dgtopticians.com or call us at +91 9819159492.
Which payment methods are accepted?
We accept all major credit cards, debit cards, UPI, and direct bank transfers via our secure online payment gateway. Please note that we do not currently accept cheques or demand drafts.
Is it possible to collect my order from your store?
Certainly, you can collect your order from our store. Kindly contact us at dhaval@dgtopticians.com or call us at +91 9819159492 within 2 hours of placing the order to arrange for in-store pickup. Please note that once your order has been dispatched, it cannot be rerouted from the address provided during checkout.
I'm interested in a product that's currently sold out. How can I purchase it?
Occasionally, certain brands like Gucci, Prada, Cartier, Dior & Maybach may sell out. If you wish to purchase any of these or any other sold-out product, please reach out to us via WhatsApp or call at +91 9819159492
Is it possible to make a phone order?
Absolutely!
Feel free to contact us at +91 9819159492 during our operating hours from 10:30 AM to 7:30 PM, and our team will gladly assist you with your order.
How much time will it take to ship my order?
The shipment of sunglasses and frames will occur within 3 to 5 business days from the receipt of the order.
Please be advised that we are not liable for products lost or stolen following their successful delivery to your designated shipping address by our logistics partners.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How do I return my product?
- Please contact us via email at dhaval@dgtopticians.com or WhatsApp at +91 9819159492. Attach a copy of your invoice and provide a photograph of the product. Our support team will facilitate your return process efficiently.
- Upon receiving instructions from us, please ship the product to the address provided. Ensure the product is packaged akin to its original delivery condition, including the original invoice, to ensure a safe return. Please note, that our stores do not accept returns for products purchased online.
- Once we receive the product, we'll notify you. Please allow 3 to 4 working days post receipt for a comprehensive quality check.
Can I return a gifted item?
Yes, products received as gifts can be returned for store credit. Refunds are not available for gifted items. Additionally, please note that returns require the original proof of purchase.
What should I do if I receive a damaged product?
We strive for secure packaging but understand exceptions may occur. To assist your claim, please provide a video of unboxing the parcel along with images displaying the defect(s). Share this within 72 hours of delivery to your address. Contact us at dhaval@dgtopticians.com or call +91 9819159492 with your order number and details.
What if I received the wrong product?
We apologize for the inconvenience. Please send a video of the unboxing, displaying all contents received, within 72 hours of delivery. Contact us at dhaval@dgtopticians.com or call +91 9819159492 with your order number and details. Upon verification, we'll arrange the incorrect item's retrieval and replace it within 15 days.
Can I return a product after 7 days?
Unfortunately, returns beyond 7 days from receipt to the given address are not accepted.
Post-Sale Services and Warranty Information
What warranty does my product have and what does it cover?
All our products include a 1-year manufacturing warranty.
The manufacturing warranty addresses the following issues:
- Missing components
- Delamination or peeling of sun lens coating
- Bubbles or imperfections in the lens coating
- Premature flaking or deterioration of the frame coating
- Soldering defects
If your product encounters any of these issues within 1 year of purchase, please contact us at dhaval@dgtopticians or call +91 9819159492. We'll require you to send the product to us for quality inspection by our technicians. If the problem is determined to be a manufacturing defect, we'll either replace the product or provide you with store credit. DGT Opticians retains absolute discretion to determine if the issue qualifies as a manufacturing defect.
Please note that we cannot honor requests for exchange or credit if the product has been altered or repaired by any third party.
The manufacturing warranty excludes the following issues:
- Normal wear and tear, such as scratches
- Damages resulting from accidents, abuse, neglect, shock, improper use, or storage
- Damage caused by chemicals
- Damages due to unauthorized modifications or repairs
If the product doesn’t fit properly, we recommend scheduling a frame tune-up at any of our stores. Our expert technicians will be delighted to assist you. You'd be amazed at how a few simple adjustments can significantly enhance your comfort level.
If you purchased a product from us and it has become loose over time, we suggest scheduling a frame tune-up at any of our stores. Our expert technicians will gladly assist you by adjusting the product to suit your needs.
