Shipping

What is the estimated dispatch time?

We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays)

What is the estimated delivery time?

The orders are estimated to be delivered within 3-5 business days from the diaptch date. (Excluding Government impositions and natural calamities)

 

Pre-conditions for returns & exchanges

 

Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may return it within 7 days of receipt to your address for a complete refund or within 14 days for a store credit. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.

 

 If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.

 

Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune up  at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.

 

All refunds / store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below:

 

Sunglasses & Frames

 

1. Must be in an unused and unworn condition.
   
   
2. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request.
   
   
3. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition

 

 

 

 What is the process of returning my product?

 

• Please write to us at please write to us dhaval@dgtopticians.com or whatsapp us at +919819159492 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.
  
  
• Once you hear back from us, please ship the product to the address mentioned by us. Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice.
  
  
• We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check

 

How will I receive my refund?

 

Your refund will be processed to your original method of payment. The bank account details should be the same as the details of the original purchaser.

 

I haven’t received my refund, what do I do?

 

If you’ve received a confirmation from us about your refund being initiated, we suggest you contact your payment merchant directly.

 

In case they are unable to help, please write to us dhaval@dgtopticians.com or call us +919819159492 and we shall look into refund status for you.

 

 

 

AFTER SALES & SERVICING

 

What is the warranty on my product & what does it cover?

 

All products come with a 1 year manufacturing warranty.

 

Manufacturing warranty covers the following issues

• Missing components
• Delamination and / or peeling of sun lens coating
• Bubbles or imperfections in lens coating
• Premature flaking or deterioration of frame coating
• Soldering defects

 

If your product encounters any of the above issues within 1 year of purchase, please write to us at dhaval@dgtopticians.com or call us at +919819159492. We will require you to ship the product to us for a quality check by our technicians. It the issue is deemed to be a manufacturing defect, we will replace your product or issue you a store credit. DGT Opticians has absolute discretion to ascertain if the issue is a manufacturing defect.

 

Kindly note, we will be unable to entertain any requests for exchange or credit if the product has been altered / repaired in any manner by any third party. 

 

Manufacturing warranty does not cover the following issues

 

• Normal wear and tear i.e. scratches
•  Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product
•  Damage caused by chemicals
•  Damage caused by unauthorized modifications or repair 

I bought a product from you some time back, but it’s now loose for me, what do I do?

 

We would encourage you to book a frame tune up  at any of stores where our expert technicians would be happy to assist you & adjust the product for you.