Shipping policy

Complimentary Shipping Across India

We are pleased to offer complimentary standard shipping on all orders delivered within India.

Each order is carefully packed and shipped through trusted courier partners, including Blue Dart, FedEx, DTDC, Delhivery, or India Post, depending on the destination and service availability.

Should you require your order on priority, our team will be happy to explore expedited shipping options. Please write to us at dhaval@dgtopticians.com or contact us on  +917506887112, and we will advise you on timelines and any additional charges, if applicable.

Preparing Your Order

As many of our products are individually sourced, fitted, or customised, preparation times may vary.

Sunglasses Frames
In-stock pieces are generally prepared for dispatch within 1–2 working days, subject to final quality checks.

Gift Cards
Digital gift cards are delivered directly to your email address shortly after purchase.

In an effort to reduce excess packaging, orders containing multiple items may be consolidated into a single shipment whenever possible.

Should there be an unexpected delay in preparing your order, our team will keep you updated throughout the process.

Estimated Transit Times

Once your order leaves our boutique, you will receive an email or message containing shipment tracking details.

Mumbai
Estimated delivery is typically within 1–3 working days from dispatch.

Rest of India
Estimated delivery is typically within 3–7 working days from dispatch.

While we work closely with our logistics partners to ensure timely deliveries, occasional delays due to weather conditions, public holidays, or circumstances beyond our control may occur.

Missed Deliveries

If you are unavailable to receive your parcel, our courier partner will generally attempt delivery again in accordance with their standard procedures.

In the event that a shipment is returned to us after unsuccessful delivery attempts, our Client Services team will contact you to arrange re-dispatch.

Delivery Responsibility

All orders are considered successfully delivered once acknowledged by the courier partner at the shipping address provided at checkout. DGT Opticians cannot assume responsibility for parcels that are lost, misplaced, or stolen after delivery has been confirmed.

For any assistance regarding your shipment, please feel free to reach out to our Client Services team at dhaval@dgtopticians.com.